Thanks for coming to read my terms and conditions and privacy policy. 

Upon booking a consultation with me, you will be asked to tick a box to agree to all the terms and conditions and privacy policy’s’ which are outline in the below information. It is important you read the following to ensure you understand what you can expect when working with me as my client.

If you have any further questions, please reach out via the contact tab with your concerns.

 Happy reading!

Last updated: 24/01/2024

1. Use of the Site

By using this site www.wildhernaturopathy.com.au  you represent and warrant that you are at least 18 years old.

If you are under 18 years of age, a parent or guardian must read and agree to these Ts&Cs for you. 

2. Your responsibilities

As a client of Wild Her Naturopathy, it is your responsibility to attend consultations on time, be respectful to our practitioners/staff at all times, follow instructions provided by your practitioner, pay fees when due, and provide accurate medical and health information. It is also your responsibility to provide an update of information as it changes and inform your practitioner of any changes in health concerns, including ongoing treatments and medications.

It is important to acknowledge that Naturopathy will not provide you with quick results. My role is to support your long-term health and provide you with the tools and education necessary to understand and enhance your own health. I ask that you are aware of this and work with me with an open-mind and realistic expectations around treatment. It is up to you as the client to be willing to follow advice and provide honest information about your health. If I am required to work harder than you during our interactions together, I will refer you on to other practitioners who may be more appropriate for your health concerns.

3. Services

Wild Her Naturopathy provides online Naturopathy consultations and programs with ongoing assistance to support health.

Products are provided via orders placed with third party supplies such as vital.ly, Ariya Health, Oborne Health Suppliers, Natural Script etc. If you purchase from such third-party supplies, you are agreeing to comply with their Ts&Cs and any applicable laws.

CODE OF CONDUCT: Wild Her Naturopathy understands that health practitioners not within the ambit of the Australian Health Practitioners’ Regulation (AHPRA) must follow the Code of Conduct. Please see Code of conduct tab for more information.

CLIENT INTAKE FORMS: Upon booking an initial consult with Wild Her Naturopathy you will receive an Initial Client Intake form via email. We kindly ask that new clients complete this form 24 hours prior to your scheduled appointment.  If an intake form has not been completed prior to your appointment, it will need to be completed during the consultation at the expense of the scheduled consultation time. Unfortunately, no extra time can be allocated and full fees will be charged out of respect to both the practitioner and other clients. Refusal and/or failure to complete the intake form will mean that your appointment will not go ahead.

OVERSEAS CLIENTS: Where you are based outside of Australia, it is your responsibility to ensure that the Products and Services ordered by you can be ordered, imported and used where you are based. We will not be responsible for any orders being confiscated or otherwise not being permitted to be provided to you as a result of the local laws in your area.

REFUSAL OF SERVICES: If you fail to comply with these Terms, we will cease providing Products and Services to you at our own discretion. Wild Her Naturopathy does not accept any form of aggressive or inappropriate behaviour. Your consultation will end immediately and a 100% fee will be required.

6. Obligation of means

I approach my consultations and treatment plans with an obligation of means. I am obligated (and delighted) to provide you with education, my knowledge, resources, guidance and advice around supplements, diet and lifestyle practices and herbal prescriptions. The rest is up to you! You are responsible for the results and outcome of your experience with me, dependent on your willingness and ability to take on and implement the suggestions I make.

7. Bookings and Payment

All bookings are securely made via Simple Clinic and payment is collected using Stripe.

Payments via this third-party partner Stripe, do involve data collection which may include, but is not limited to your name, credit card number, security code, expiration date, billing address and postcode. Any issues with this please contact me so we can arrange an alternative. 

A 100% deposit is required at the time of booking.

 All prices on my website are in Australian dollars and are not subject to GST.

Prices are subject to change at any time. You will be notified if this occurs & any appointments with deposits already paid for will not be affected. Any discounted prices are only available for the specified time of sale.

5. Cancellation Policy & Late Arrival

Cancellations of Naturopathic Consultations:

Wild Her Naturopathy requires a strict 24 hours notice for any cancellations to avoid the cost of a cancellation fee. Cancellations within 24 hours of the agreed appointment time will be charged a cancellation fee equal to 50% of the consultation fee. Cancellations within 12 hours will incur 100% of the consultation fee. This is at my discretion - please provide the reason for your cancellation. It is the responsibility of the client to keep appointments and provide notice as early as possible if rescheduling is required. 

Clients arriving late to their consultation will only receive the remaining scheduled session time unless previously organised with the practitioner. The full consultation fee will still be charged.

RESHEDULING CONSULTATIONS: Please provide 48 hours’ notice should you need to reschedule an appointment, to avoid the cancellation fees outlined above. I will endeavour to reschedule your appointment to the soonest, mutually convenient time.

 IF I CANCEL ON YOU: If for any reason I realise that I cannot make a scheduled consultation, I will provide as much notice as possible. you will not be charged a cancellation fee, and we will reschedule to a mutually convenient time.

 REFUNDS: I do NOT offer a refund for my services if you change your mind. Your feedback is important to me, so, I would love to understand what your experience has been with the consultation and treatment plans to warrant you unhappy with my services. My intention is to provide a positive health experience for you.

 As stated under Services, products from a third-party supplier for supplements and herbals formulas are not my responsibility. You will need to contact the supplier directly in the case of an incorrect order, broken or missing product.

6. Confidentiality

All client information, including personal and health-related data, will be kept confidential. It will not be shared without prior consent. The only exceptions to this are for legal requirements or professional consultation purposes. Please refer to the Privacy Policy for more information.

7. Content Disclaimer

Information present on this website and my social media is solely for education and personal development. This includes information about herbal medicine, nutraceuticals, nutrition and lifestyle interventions through a naturopathic lens. I conduct extensive research to provide content that I believe to the best of my knowledge to be accurate and valuable. However, I have no responsibility for the use that you make of this information.  Please understand that generalised information provided should not be substituted for advice specialised and tailored for your individual needs. I do not take duty of care outside of a 1:1 naturopathic consultation.

Wild Her Naturopathy always aims to provide relevant and accurate content. If you do find something, whether on my website or social media, that you deem inappropriate or incorrect, please reach out so I can amend these inaccuracies. 

8. Health & Liability

It is important you take the time to ensure naturopathy is right for you. Please consult with a medical professional before commencing naturopathic treatment to ensure safety in the case of your specific health concerns.

Any information we provide is given within the scope of our practice and is not to be used as a substitute for diagnosis and/or medical treatment of your doctor. Please discuss recommendations or guidance given by us with your doctor and/or any other healthcare professionals you associate with. We once again reiterate that you are responsible for decisions made around your health and I therefore, am not liable for any damages, loss, injury or liability whatsoever experienced by yourself if you are relying solely on our advice. If you think you may be suffering from a medical condition, seek immediate medical attention from a doctor.

 ALLERGIES & REACTIONS: Wild Her Naturopathy cannot be held responsible for any reactions to products or treatment. Some products prescribed may contain ingredients that are directly derived from or contaminated with potential allergens (e.g. gluten, dairy, nuts, eggs etc.). Some herbs or ingredients are also contraindicated in certain conditions such as pregnancy. It is essential that you let me know of any such conditions or allergies, and while I will do my best to ensure there are no products prescribed that may cause reaction, it is your responsibility to read through ingredients prior to purchase and contact me if you are unsure. In the case of a reaction, please discontinue use and contact us.

·By working with me, you agree that Wild Her Naturopathy will not be held liable for allergic or adverse reactions and that we cannot exchange, on the basis of allergic or adverse reactions to products. 

9. Indemnity

Wild Her Naturopathy will always have the clients best interest at heart. However, mistakes can be made and I would appreciate you speaking with me directly if you feel something has gone wrong. I will make all reasonable efforts to ensure this website and my services are of the highest standards. In the case that something goes wrong that is not a direct result of my negligence or deliberate fault, you agree that I will not be liable for any loss or damage arising from my website or any services I provide whatsoever, to the fullest extent permitted by law. You agree that you have full responsibility for your decisions and actions even in relation to suggestions I have provided to you. You agree to indemnify me against all consequences arising directly or indirectly from your choices.

10. Governing Law & Jursidiction

Jurisdiction and Governing Law will apply to any disputes arising from the agreement. In the case of a dispute arising, you agree to communicate with me in a respectful manner and avoid any negative behaviour. This includes refraining from any public discussions regarding the matter. I, of course, make the same agreement to you.

Any concerns, issues or complaints which arise from your use of this website or my services, you agree to communicate with me with the intention of seeking a win/win solution and resolution through negotiation and discussion. Please email wildhernaturopathy@gmail.com with any concerns and you will receive a response within 2 business days.

11. Intellectual Property Rights

All content on this website has been created by Erin Schaefer, unless stated otherwise. Please be aware that any content on this site is not to be copied out of respect of our business rights & copywrite laws. 

Privacy Policy

At Wild Her Naturopathy (ABN: 41417910059) we are committed to protecting the privacy and confidentiality of our clients' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with relevant privacy laws.

By providing your personal information to us, acquiring our products or services provided, or engaging with us in any other way, you agree to the terms and conditions set out in this Privacy Policy and consent to the processing of your personal information in accordance with this Privacy Policy. We comply with the Australian Privacy Principles set out in the Privacy Act 1988.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, address, email address, phone number;

• Health Information: Medical history, current health conditions, medications, allergies, family health history;

• Personal information: Age, gender, date of birth, career, marital status 

• Transaction data: details about payments to and from you and other details of products and services you have purchased from us;

• Other Information: profile data including username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses; records of our interactions with you; any additional information you choose to provide during consultations or through forms.

How We Collect Information

Some of your personal and sensitive information may be stored with Simple Clinic Online. This information may include your personal details, health history, consultation notes, test results, prescriptions and treatment plans. Simple Clinic is an Australian owned practice management system for Naturopathic Practitioners and Complementary Health Care Providers. They comply with the Australian Privacy Act and take the protection of your information very seriously. They have a stringent security system, including password protected access to their platform restricted to registered subscribers, AES-246 or 256 bit SSL encryption of all sensitive information, access logging, and firewall and IP traffic monitoring for suspicious or malicious traffic. If you would like to know more, please contact me at wildhernatruopathy@gmail.com for a copy of SimpleClinic’s Privacy Policy.

We collect & store personal information within our secure practice management software 'Simple Clinic' via:

• In-person consultations.

• Intake forms and questionnaires.

• Online bookings or inquiries via our website.

• Emails, phone calls, or other communication methods.

Use of Your Information

Your personal information is used to:

• Provide naturopathic services and tailored health advice.

• Manage appointments and communications.

• Process payments and issue receipts.

• Comply with legal and regulatory requirements.

Disclosure of Your Information

We do not sell, trade, or share your personal information with third parties without your consent, except as required by law or as necessary to provide services, such as:

• Sharing with allied health professionals when referrals are made (with your consent).

• Complying with legal obligations, such as responding to court orders or regulatory requests.

Collection from Minors

Sensitive information may be collected from children under the age of 18 under the following circumstances:

·     In the presence of their parent/guardian

·     With the full consent of their parent/guardian

Data Security

We take reasonable measures to protect your personal information, including:

• Secure storage systems for physical and digital records including Simple Clinic software which uses secure, encrypted cloud servers, protected by password. 

• Restricted access to sensitive information.

• Regular reviews of our security practices.

• Despite our best efforts to securely store your information, due to the nature of email and the internet, we cannot guarantee the privacy or confidentiality of your personal information in the unlikely incidence of digital crime/ cyber-attack.  

• I am not responsible for viruses or any other damage to your device which may occur as a result of downloading or engaging with me site.

• I am not responsible for the content of any external sites that may be linked to this site.

Retention of Information

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy.

• Comply with legal, regulatory, and professional requirements.

When your information is no longer needed (after 7 years by law), we securely destroy or de-identify it.

Your Rights

You have the right to:

• Access and review your personal information.

• Request corrections to any inaccurate or incomplete information.

• Withdraw consent for certain uses of your information.

• Lodge a complaint with a regulatory authority if you believe your privacy has been breached. 

To exercise these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us. 

Complaints

COMPLAINT PROCEDURE: To begin, send an email outlining your concerns to me at wildhernaturopathy@gmailcom and I will endeavour to respond within 48  hours. We can then discuss a resolution that satisfies us both. I want you to be happy with the services I provide.  If you are not satisfied with my response to your complaint, you can also make a complaint to OAIC (Office of the Australian Information Commissioner).

COMPLAINT TO AN EXTERNAL BODY: The Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints. The health ombudsman in your state or territory.

Notification of Change

NOTIFICATION PROCEDURE: If I decide to change my Privacy Policy, I will post a copy of the revised policy on my website. I reserve the right to update this policy at any time.

Notification of Breach

If I have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, I will immediately assess the situation and take appropriate remedial action. If I still believe that you are at risk, I will notify the Office of the Information Commissioner and either notify you directly, or if that is not possible, publicise a notification of the breach on this website. If you have any questions regarding privacy, would like to report a breach of privacy, or would like to change your personal information, please email me at wildhernaturopathy@gmail.com

Effective Date: 24.01.25